Oh no, I’ve done it again!
It’s my first day back at work today, after a week of holiday.
I arrived at work a little after 0930, switched on the various PCs on my desk, and started to work through the large volume of email that had built up over the week.
And then it happened. It always happens.
I read an email that suggested that a fix that I had proposed for something that I was working on before my holiday was wrong. I was suddenly filled with self doubt. How could I have been so stupid? What must these people think of me for suggesting a solution that was wrong? Can I go home and curl up in a little ball now please?
I say this always happens – but of course it doesn’t always happen like the above. It is very common, however for me to arrive back at work from an absence and struggle to confidently pick things up from where I’d left them. It doesn’t take much to knock my confidence. I also find that in the short time that I’ve been away, I’ve forgotten the detail of the items I was working on.
So when I was confronted by an email that said my proposed solution was wrong in a number of ways, my natural reaction, countering my loss of detailed information about the issue was to assume what they were saying was right. A very familiar problem for me.
Lucky then, that I have something of a solution for this problem these days.
Instead of firing a quick email reply back apologising profusely for my mistakes, I held tight and went back to basics. Firstly, I wrote down what I thought the solution would be – that I’d made a bit of an error, but that it wasn’t as large as the email had suggested. This was an initial brain dump for me – a starting point of what I did remember about the problem.
I then went away and spent an hour researching and thinking about the problem once more. Then I wrote my email reply. I didn’t really know what it’d say before I wrote it – my thoughts didn’t fully make sense to me until I’d done the writing. How very typical – I can order my thoughts on paper, but not easily in my head or indeed verbally.
How well did my reply match what I thought the solution would be before I started researching? It didn’t. Not at all.
You see, I wasn’t wrong in my original solution to the issue. The colleague who had questioned it had some wrong assumptions.
Until recently, I’d have trusted the other person’s assertions, and would have written a very apologetic email back straight away, before later having to retract my apology when it became clear that I wasn’t after all wrong. That was terrible for my self esteem both at the point where I’d apologise, and also at the later point where I’d have to go back and say that sorry, I wasn’t wrong after all. Horrible.
So if I used to trust other peoples assertions in these matters, do I now trust my own? No – as you can see from my above writing, I still thought I was in the wrong. The assertions of my colleague made so much sense to me, and came from someone I trust and respect. They couldn’t be wrong, could they?
I can’t change my neurology. I’m always going to lose sight of detailed information of technical work issues after only a short period of time. I’m always going to be able to see the inherent logic in those who say my solution is wrong. Hey – if I trust the person and I no longer have the detailed information at hand to show they are wrong, who am I to argue?
Perhaps this subtly shows a larger picture of how I interact with people on a day to day basis. I either trust someone or I don’t. If I trust them, and if what they are saying sounds logical, then I assume they are right and that they are telling the truth. This is why sarcasm is often lost on me, and why I can be gullible. This is just how it works for me – it isn’t optional, and I don’t do it out of choice.
I can’t change my neurology, but I can change my response. Holding back on immediately replying in situations like this – regardless of how compulsive it feels to respond immediately – can and does often work. It doesn’t stop my initial feelings of stupidity from happening, but it does at least offer the possibility of me saving some of my precious self esteem.


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